To submit a support ticket request, existing clients must login & use the links on the right in the support menu.We provide support only for active clients of Artisan Productions only. All New SUPPORT TICKETS not covered by a maintenance plan require a purchased support work order. Once you submit your Support Ticket, you will be notified of the time required to fullfill your support ticket request and you will be provided with a link to purchase your Support Ticket. Once the support ticket is purchased, a work order for your ticket will be generated and scheduled for the work to be performed.

 

 

 

 

 

 

 

All Active Clients with current projects at Artisan Productions, that have open design & development actively proceeding on your project, will have access to our Project management system here at Artisan Productions. Once you sign into your account at Artisan website, you will have access you view your project status, in your project manager, you will see the status of projects, timeline and development of what is proceeding, be able to update work orders, send us content, upload pictures, images, files, videos and much much more.... To access your account you simply need to login and then you will see the Project management control panel on the right.

 

Joomla Website Support .... - Programming errors & coding support - Component, Module & Plugin support - Domain Name, Sub Domain, FTP Account, and Email Account Support - Admin Control Panel Support - Website Corrections & Errors support Joomla Website Maintenance .... - 24 / 7 website monitoring   - Web Page Content Updates & Changes - Fully Featured, Image & Graphic support - component & system updates - Joomla Core Latest version updates  - Template updates & patches - database updates & SQL conponent patches Hosting .... - General Account support   - Control Panel support - SSL Ceritficate installations - email accounts - Database structure and support - MX records setup & support - x Client Project Manager .... - Design & Development Project Manager   - Track your project work & individual tasks - Submit work orders - Comment & update info on work tasks - Track project time & progress - View scope of work - Start a project discussion - Submit Artwork - Submit images & graphics - Submit files, documents & content - Submit & upload video Joomla E-Commerce/Store Maintenance .... - Online Store maintenance - New Product & Image setup & install - New Category & Product setup - Image updates - Pricing changes & updates HTML / PHP Websites .... - Online Store maintenance - New Product & Image setup & install - New Category & Product setup - Image updates - Pricing changes & updates Video / Photography Maintenance .... - New Video Installation & Upload - Existing video maintenance - Video Gallery maintenance - New Photo Installtion & Upload 24/7 Customer Support .... - 24/7/365 Premium Support - Automatic Off-Site Data Backups (Every 4 Hours) - 24/7/365 Server Monitoring - Online Support Portal - Knowledgebase